Shipping policy

Shipping Policy

Every StreetBeam light is handmade to order in Florida. Here's exactly what to expect after you place an order.

Processing time

In-stock orders ship within 1–3 business days. You'll get a tracking number by email as soon as your label is created.

Back ordered items

Products marked with a BACKORDER badge are currently being built or awaiting parts. These ship within 2–4 weeks of your order date.

You can still order them — your spot in the queue is reserved when you check out, and back ordered items ship in the order they were received. If your order contains both in-stock and back ordered items, we hold the order and ship everything together unless you email us to request otherwise.

We'll email you when your back ordered item ships. If anything changes on our end, you'll hear from us before the 4-week mark.

Shipping methods and cost

Free shipping on all orders within the United States. Orders ship via USPS or UPS depending on size and destination. Once shipped, domestic delivery typically takes 3–5 business days.

International orders

We ship worldwide. International delivery typically takes 7–21 business days depending on destination and customs. Duties, taxes, and import fees are the responsibility of the customer and are not included at checkout.

Tracking

Tracking is emailed automatically when your label is created. If it hasn't updated within 48 hours, that's normal — carriers sometimes scan packages in late. If it hasn't moved after 5 business days, contact us and we'll open a trace.

Lost, stolen, or damaged packages

If tracking shows delivered but you don't have the package, check with neighbors and your local carrier first. Contact us within 7 days of the delivery scan and we'll help sort it out.

Arrived damaged? Send us photos of the packaging and the product within 7 days and we'll replace it.

Wrong address

Double-check your shipping address at checkout. If a package is returned to us due to an incorrect address, we'll reship it once you cover the return postage. Contact us immediately if you catch a mistake — if it hasn't shipped yet, we can fix it for free.

Questions

Reach out through our contact page and we'll get back to you within 1 business day.